![]() In fact, it's owned by the same group that owns Flat Top Grill. The new place is a lot like Flat Top Grill. You have a great concept but these infractions aren't flying for me and I'm very disappointed right now.PEORIA - A new restaurant is to fill the space Flat Top Grill once did at The Shoppes at Grand Prairie. Bergners already left a huge loss in Peoria and restaurants die everyday in this country. Had to hurry to wash up to avoid putting my hands in standing water or running it all over the already gross floor! Come on management and train these people or you may be another huge hole in the mall. The doors of the refrigerator look like the cooks have taken out frustration by the hundreds of huge dents and the walls are beat to hell but the worst comes if you have to use the restroom - neither sink in the men's room would drain and the water was up to the edge. ![]() This is the 2nd time this has happened! The cooks ALL go out back to smoke at the same time and one better not be hungry if it happens while you are there! The decor is in dire need of refreshing. They sat on the counter for over 20 minutes and NOBODY was cooking. It took 40 minutes to get the orders back out. The other three including me are diehards. One had only been there once 12 years ago and two had never been there. ![]() Six of us for lunch and had called ahead. Fast forward to yesterday - it takes a lot to run me off from a place I like mind you. Was told not enough servers working! Mind you they don't do anything but give you a bowl to fill and get you a drink and the check at the end. Sorry for your wait." Finally the host shows up and says the wait will be 40 minutes! I asked why when so many open tables. Need to train everyone to just say " The host will be with you shortly. Seven times employees walk past and NOBODY acknowledges we are standing there. Flat Top Grill at Grand Prairie was a bimonthly favorite for me but unless they get a grip I'm ready to write it off for good! Went a couple of weeks ago. ![]() ![]() In a day of dying malls one would think that tenants would be rocking customer service to retain repeat customers. ![]()
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